Worldwide Shipping
Trusted Since 2017
1. Scope of this policy
Online ordering and payment are not currently enabled on this website. An information request is not a purchase. For any purchase arranged directly with us, the applicable product, delivery and return details must be provided before you commit to buy.
2. Change-of-mind returns
You may notify us of a change-of-mind return within 30 days after receiving your product. Send a clear statement that you wish to return it; you do not need to give a reason. Please dispatch the product within 14 days after notifying us, unless we agree a longer period. Any more favourable mandatory legal rights remain unaffected.
3. Product condition
Please return the product with its included accessories, certificates and gift packaging where available, and pack fragile items securely. You may inspect it as reasonably necessary to assess its nature and characteristics. Where permitted by law, handling beyond what is necessary, missing components or alterations may affect the refundable amount; this does not remove rights concerning defective goods. A product’s religious meaning does not itself exclude returns.
4. How to request a return
Contact us using the email or telephone below. Provide your name, an order reference or other proof of purchase, the product and your return request. For a problem with the item, a description and photographs, if available, help us assess it. We will provide the appropriate return address and instructions. The company address shown below is not automatically a returns warehouse. Contacting us for instructions does not make a statutory withdrawal dependent on prior approval.
5. Damaged, defective or incorrect items
If your item arrives damaged, defective or different from what was agreed, contact us as soon as reasonably possible. Keep the product and packaging where practical. We will assess the problem and arrange the remedy required by applicable law, which may include repair, replacement, a price reduction or refund. A short reporting period is not imposed to remove legal rights.
6. Return shipping
For change-of-mind returns, you pay the direct cost of return shipping, unless we agree otherwise or applicable law requires otherwise. For damaged, defective or incorrectly supplied goods, we cover the necessary return costs where the law requires us to do so. We recommend a service with proof of dispatch and suitable protective packaging. For international returns, ask us for destination and customs instructions; we do not guarantee reimbursement by customs authorities of duties they collect.
7. Refunds
Once a refund is due, we will process it without undue delay and within applicable legal time limits, using the original payment method unless you expressly agree otherwise at no additional cost. Where the law permits, reimbursement may be withheld until we receive the goods or proof of dispatch, whichever comes first. Original delivery charges and any premium-service differences are handled according to applicable law and the terms disclosed before purchase. Your bank or payment provider may need additional time to display the credit.
8. Your statutory rights
This policy does not limit mandatory consumer rights, legal guarantees or remedies under applicable law. Where those rights provide stronger protection, they take priority. Our company is established in Florida, USA; this does not remove mandatory protections that apply to consumers in other jurisdictions. Contact us if you need clarification.
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Contact us
For a return request or refund question, contact TERRA SANTA EPHESUS LLC using the details below.
TERRA SANTA EPHESUS LLCTerra Santa Ephesus1284 Via Fiume, Boynton Beach, 33426 FL, USAinfo@terrasantaephesus.com+1 305 560 3178