Worldwide Shipping
Trusted Since 2017
1. Before you purchase
Online ordering and payment are not currently enabled on this website. An enquiry does not place an order. For a purchase arranged directly with us, we will provide the available delivery method, dispatch location, charges and timing before you agree to buy.
2. Destinations and product origin
Our products originate in Türkiye; this does not mean that every parcel is dispatched from Türkiye. Availability is checked for the product and destination, taking account of carrier service and import requirements. Please contact us with your destination and product of interest. International availability does not guarantee delivery to every address.
3. Preparation and delivery times
Preparation time is separate from transit time. We will state the expected dispatch and delivery dates or timeframes for your purchase and identify any agreed guaranteed date. There is no single delivery estimate covering all destinations. Customs checks, local holidays and carrier disruption may affect arrival; estimates do not override agreed commitments or mandatory deadlines.
4. Shipping charges
The shipping charge depends on destination, parcel size and weight, and the service available. We will disclose the delivery charge and any known additional charges before purchase. Free shipping or express delivery applies only if expressly offered and agreed for your purchase; no universal free-shipping promise is made.
5. Address and shipment updates
Please provide a complete address, postal code and contact details needed for delivery. Tell us promptly about corrections; changes after dispatch depend on the carrier and any extra cost must be explained and agreed where required. If the selected service supports tracking, we will share the available tracking details after dispatch. A tracking scan alone does not remove rights relating to non-delivery.
6. International shipping and customs
Cross-border shipments may require customs clearance, import documents, duties, taxes or local handling charges. We will clarify which charges are included and which, if any, are payable by you before purchase, as far as they can reasonably be determined. Products containing soil may be subject to specific agricultural or biosecurity restrictions. Origin documents do not replace destination-specific import clearance. We do not declare goods falsely or understate their value.
7. Delayed, missing or damaged deliveries
Contact us if a delivery is overdue, missing, damaged or different from what was agreed. We will investigate with the carrier and arrange the remedy required by applicable law. If dispatch cannot take place as promised, we will notify you and offer the required delay-consent or cancellation and refund options. Carrier or customs delays do not automatically remove our legal responsibilities. Keep packaging and take photos if practical; a photo or carrier damage report is not an automatic condition for exercising legal rights.
8. Returns and your rights
Our Returns & Refunds page explains return requests separately. Nothing here limits mandatory consumer protections, including applicable rights concerning delivery deadlines, loss, damage, cancellation or refunds. Handing a parcel to a carrier does not by itself transfer all risk to you where the law provides otherwise. Contact us using the details below for shipment assistance.
Related pages
Contact us
For shipping availability, delivery questions or a shipment problem, contact TERRA SANTA EPHESUS LLC using the details below.
TERRA SANTA EPHESUS LLCTerra Santa Ephesus1284 Via Fiume, Boynton Beach, 33426 FL, USAinfo@terrasantaephesus.com+1 305 560 3178